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FAQ

What is TimberTop?

TimberTop is one of Canada’s largest treetop adventure parks. During any given TimberTop experience, you’ll find yourself climbing ladders, navigating suspended bridges, handing rock walls, flying between trees on zip lines, swinging, and more. Through it all, you’ll be secured with our top-of-the-line smart carabiner system which keeps guests locked into the course at all times, along with helmets and full-body harnesses.

What can I expect during my TimberTop experience?

Upon arrival to our park, you’ll receive a 30-minute safety briefing, where you’ll learn to use the equipment and have the opportunity to test it in one of our two training areas. After that, you’re free to spend your experience as you like exploring our park and courses. Think of it as more of a “ski hill” style experience where you choose your runs versus a “golf course”, linear, one-way, style approach.  Our staff will always be nearby to answer questions and provide guidance to help you conquer any challenge.

What are the age, height and weight requirements?

The two yellow courses we use for our Low & Go adventure were designed for kids with a minimum reaching height of 3’11” (120 cm) and adults that prefer challenges at lower heights.

Note: If you want to measure this at home simply get your child to stand with their feet flat on the ground next to a wall and have them reach up and touch as high as they can on the wall.  If you measure from the floor up to that point and it’s 120cms or higher then they are good to go!

However, the course has been tailored to accommodate for anyone above that age range as well, due to the need for adults to climb with those aged 5-7. Additionally, if you’re an adult and simply wish to experience TimberTop, but a little closer to the ground, Little Whiskers is also for you! 🙂

For Go Wild, our green and blue courses are accessible to kids and adults age 8 and over with a minimum reaching height of 1.6 metres (5’3”).

Our black courses are our most challenging options and are available to teens and adults age 14 and over with a minimum reaching height of 1.9 metres (6’3”).

In order to tune our zip lines to work at fun and safe speeds and to comply with the manufacturers guidelines for our Flying Squirrel belay device, all climbers must weigh between 45 and 270 lbs.

How do I book my TimberTop experience?

Most of our guests prefer to book their spot online. If you have any issues booking online, call us at 506-657-6060 or 1-833-657-6060 and we’d be happy to book your space for you over the phone. Please be prepared to pay the full amount for your experience at the time of booking. Especially for holidays and weekends, we recommend booking well in advance as these are our busiest times and spaces fill up quickly.

How physically fit do I have to be to explore TimberTop?

Our yellow (starter), green, blue, and black courses have varying degrees of difficulty, but as a starting point if you can climb a ladder you should be fine. We recommend starting with the green courses and working your way up in difficulty.

Our black courses (the most difficult ones) requires arm, leg, and core strength. Participants must complete either a blue+ course or a single black diamond before conquering the double black diamond. For our most difficult black course you will need to request access from one of any of our staff nearby.

What happens if it’s raining on the day I booked my experience?

We are open rain or shine, so you can still visit us for your adventure. In fact, since you’ll be active enough to work up a sweat on our courses, you may find you actually prefer it in the rain!

If you booked in advance and you’d prefer not to come when it’s raining, you can reschedule up to 24 hours before your booking. If you reschedule, we can place you in a new time and date if you know it or we can provide you with a voucher to use for a future date at your choosing. Please see our cancellation policy for more information.

Can friends and family watch from the ground?

Yes, they can. We are located in beautiful Dominion Park, which is open daily to the public from dawn until dusk. The marked trails running next to our courses are open to everyone. Anyone entering our course areas enters at their own risk.

What else can I do at Dominion Park?

Dominion Park is one of Saint John’s truest gems and is the perfect place to spend some leisurely time outside. In addition to TimberTop Adventures, Dominion Park visitors can enjoy a sandy beach and warm water swimming with lifeguards on duty. Swing sets and barbecues are also onsite, and kayaks are also available for rent in advance from Go Fundy Events. In addition, Dominion Park is part of the Stonehammer UNESCO Global Geopark, North America’s first geopark showing the geological history of our region.

Offrez-vous vos services en français ?

Oui! Plusieurs de nos employé(e)s parlent le français. Ils se feront un plaisir de répondre à toutes vos questions ou de vous aider à réserver votre visite avec nous en ligne!

Is TimberTop part of the Stonehammer UNESCO Global Geopark?

Dominion Park, where we are located, is part of the Stonehammer UNESCO Global Geopark. Our staff are knowledgeable about our region’s history and can answer questions about Stonehammer and Randolph Island (the island where we and Dominion Park are located), and can also provide information about the surrounding rock formations. We encourage you to ask us!

What should I wear for my TimberTop session?

We recommend wearing comfortable clothing that allows you to be active and that you don’t mind getting a little dirty. Please note that closed-in shoes and gloves are mandatory at TimberTop. If you have a pair of athletic or work gloves we recommend bringing them, but if you don’t, we sell them for $4.50 (premium) and $2.75 (regular) for youth and adults and $2.00 for children. If you have long hair, make sure it’s tied back.

What should I bring with me?

Our regular sessions are three hours long, and you’ll be active, so we recommend packing snacks and water. If you need a water bottle to carry that water we have a selection of very cool, metal TimberTop water bottles in our gift shop.  We also sell bottles of water for $2 (taxes included) and peanut-free bars both at the registration office and up in the course area.

Ensure that at least one person in your party brings a government-issued picture ID.  This person will need to leave that ID with us in exchange for receiving all of your party’s safety equipment.  We will keep this ID safe and sound attached to card specifying the number in your party.  Once all of the equipment has been returned at the end of your visit we will return your ID to you.  We along with customers waiting to use the safety equipment after you really appreciate your assistance with this.

You will also have to submit your completed waiver form – you’ll receive a link to fill it out online after confirming your reservation or you can complete it upon arrival to the park before starting your session.

Lockers are available for rent if you need a place to store your valuables. And don’t forget you’ll need gloves (and we sell them if you don’t have any to bring with you.)

Will there be any staff or guides on the courses with me?

When you arrive, you will receive a comprehensive safety briefing of up to 30 minutes, where you’ll learn to use the equipment and have the opportunity to test it in one of our two training areas. After that, you’ll be free to explore our park and choose courses on your own in a self-guided fashion. Our staff will always be nearby to provide guidance if you need a few hints or words of encouragement to conquer a challenge. For The Flying Squirrel, there will always be a guide onsite to safety transfer you from the course to The Flying Squirrel belay system so you can make a smooth transition.

We also have multiple rescue guides on site at all times should you get into a situation where you feel you need additional assistance or need to exit a course midway through for health and wellbeing reasons. Our rescue guides have received in-depth and specific training for this purpose and occasionally you may actually see them practicing their skills in trees nearby between assisting customers.

How does The Flying Squirrel system work?

The Flying Squirrel uses eddy current magnetic braking to give a true free fall feeling. Sounds super technical but basically it will give you an exciting free fall experience for 10 feet before the system gently lowers you to the ground. Fun fact: Eddy current brakes are also used to slow high-speed trains and roller coasters.

When do I need to arrive?

We ask that you arrive at least 20 minutes before the start of your session. This will give you time to park your car, find our building, and take a last-minute washroom break before starting your adventure. During this time you and your party will also need to check in at our registration centre, complete a waiver and be fitted with a harness and helmet.  We recommend filling out waiver forms in advance to save time. Note that any minors under 19 participating must have their waiver signed by a parent or legal guardian (sorry but we cannot make any exceptions to this requirement.)

Is it safe?

Safety is our number one priority (ensuring you have a good time is a close second!). We use a top-of-the-line Bornack SSB (Smart Safe Belay) carabiner system, which ensures the user can’t accidentally unclip themselves from the safety line while in a course. Climbers are always secured with at least one carabiner until their feet are back on the ground. We also use the latest helmets and full-body harnesses to further ensure your experience is the safest it can be.

In Canada, usually treetop adventure parks opt in to specific safety regulations set by ACCT in the US as a minimum. We do more than simply meet these regulations – in fact, we’ve chosen to build our park to go beyond North American standards. We’ve opted to build and be inspected, once a year before we open for the season, to the more stringent European safety standards.  These standard have been around for nearly 30 years and were created in a place where parks like ours are much more common.

Our staff also physically inspect all of the courses daily before guests arrive and we also perform a multipoint inspection of the safety gear used by our guests after each use so the harnesses, helmets and smart safety belays ready to go when the next guest arrives.

Why are helmets and gloves mandatory?

Based on best practices for customer safety and comfort in our industry, we require the use of specially designed helmets, which we include as part of all of our adventure packages, and gloves that either customers can bring with them or purchase from us when they arrive.

Gloves customers bring with them can be work, athletic or gardening gloves and can have the finger tips removed from them if they wish.

Our helmets are sprayed, wiped down and inspected as per industry standards and our helmet manufactures’ specifications.  We also systematically rotate through our entire inventory of helmets so that helmets have a change to dry for approximately 24 hours, give or take depending on the season. We also go above and beyond industry standards and have a procedure for regular deep cleaning of the helmets which includes the use of a high powered vacuum.

What if I’m afraid of heights?

Sometimes the best way to overcome your fears is to face them head-on. At TimberTop, you’ll be locked into each course using our state-of-the-art smart carabiner system, so there’s no better – or safer – place to conquer your fear of heights. In addition, our staff are trained to encourage you and provide advice if you feel stuck anywhere on our courses. Give it a try! You may be totally impressed by what you can accomplish. You can always start out on the yellow courses used for ‘Little Whiskers’, which are suitable for all ages 5+ and are also a little closer to the ground.

When are you open?

May 17 – June 20

Weekends: 10am – 6pm

Weekdays: 10am – 6pm on Tuesday’s and Friday’s and open for groups of

20 or more by reservation ** on Monday’s, Wednesday’s and Thursday’s. 

 

June 22 – August 30

Weekends: 9am – 8pm

Weekdays: 10am – 8pm

Labour Day Weekend

August 31: 9am-6pm

September 1: 9am-6pm

September 2: 9am-6pm

September 3 – October 13

Weekends: 10am – 6pm

Select Weekdays: 9am – up to 3pm. In some cases, hours will vary. For additional possible hours of operation during September and October weekdays please check our booking calendar or please contact us.

(Later afternoon and early evening bookings also available for groups of 20 or more by reservation only **)

 

October 15 – October 31

Weekdays and Weekends: open for groups of 20 or more by reservation only **

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