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FAQ

Our most frequently asked questions

What is TimberTop Adventures?

Our treetop aerial adventure park is the secret playground you dreamed about as a kid come to life. Our season at Dominion Park in Saint John, NB, typically begins mid-May and goes until early autumn. 

What is TimberTop Zip Tours?

TimberTop Zip Tours is a new autumn/winter experience located at Snider Mountain Ranch just outside of Sussex, New Brunswick. The zip tour includes 13 incredibly long and thrilling zip lines and ends at a campfire with hot chocolate and cookies, followed by a tractor-pulled wagon or sleigh ride returning guests to the ranch.

What else can I do at TimberTop Adventures?

You can go for a stroll on our numerous wood-chipped trails. There are benches located throughout the course so you can have a seat, relax, and watch others climb. We also have an awesome beach-side location, so bring your swimsuit and go for a dip after your climb!

What else can I do at Snider Mountain Ranch?

Once the temperature drops enough, the lake next to the ranch freezes. If the ice is thick enough, the ranch staff will begin to clear the snow off the lake for skating. There is also a hill for sliding and lots of trails for cross country skiing. Make it a day and bring along your skates, toboggan and/or skis to fully enjoy what the ranch has to offer.  The Snider Mountain Ranch also offers family camp packages which can often be bundled with our experience. 

What happens if it’s raining or snowing on the day I booked my experience?

We are open rain, snow or shine. If you are looking far ahead in the forecast and wish to reschedule, or our team decides that the weather does not make a tour day possible for safety reasons, please see our rescheduling and cancellation policy for more information.

Do I need to have a booking prior to arrival?

Yes, we require that all customers book in advance of arrival. Same-day advanced bookings are entirely possible – subject to availability. Bookings can be completed online 24 hours per day here or by phone during office hours at 506-657-6060 or toll-free at 1-833-657-6060.

Will there be any staff or guides on the course with me?

Adventures at Dominion Park:

Absolutely! When you arrive at our Dominion Park location, you’ll be greeted by one of our team members and will receive a safety briefing of up to 30 minutes, where you’ll learn how to use the equipment and have the opportunity to test it in one of our two training areas. After that, you’ll be free to explore our park and choose courses on your own in a self-guided fashion. But don’t worry, our staff are there to provide guidance if you need a few hints, words of encouragement to help you conquer a challenge, or additional support from our Rescue Guides if you need it.

Speaking of Rescue Guides – we have multiple team members on site if you get into a situation where you feel you need additional assistance or need to exit a course midway through for health and well-being reasons. Our Rescue Guides have received training for this purpose, and you may occasionally see them practicing their skills in trees nearby between assisting customers. 

Zip Tours at Snider Mountain Ranch:

Yes! A zip tour guide or staff member will be with you throughout your experience at Snider Mountain. A team member will be there to help you check in, get set up in your harness, provide training, and accompany and assist you on the tour. After the high-flying fun is complete, they’ll also be there to serve you treats at the campfire. Plus, we’ll have a team member accompany you back on the tractor-pulled wagon ride. The Zip Tours are exciting, but you never have to worry about being without the support of our team.

When do I need to arrive?

Aerial Adventures at Dominion Park:

Please arrive 20 minutes before your booked time to check-in and gear up. 

Zip Tours at Snider Mountain Ranch:

Please arrive 20 minutes before your booked time.  Winter activities often require a bit more lead time, so you should plan your trip to arrive at the ranch with plenty of time before your zip tour start time. We know winter can make everything take a bit longer, so here are some things to keep in mind: you are most likely driving to a new place and dealing with some winter-like conditions, so plan for a bit more travel time. Also – don’t forget to factor in time for parking, putting on warm clothing (layers are your friend), finding our office, using the washrooms, etc. We keep to a strict schedule with the other zip tours planned throughout the day, so late arrivals will unfortunately mean that you will miss your tour.

Please note: Waiver forms must be completed in advance. Note that any participating minors under 19 years of age must have their waiver signed by a parent or legal guardian ONLY (sorry, but we cannot make any exceptions to this requirement).

Is it safe?

We use the Bornack SSB (Smart Safe Belay) carabiner system, which ensures the participant can’t accidentally unclip themselves from the safety line while up in the trees. Participants are secured with at least one carabiner until their feet are back on the ground. We also use helmets and full-body harnesses.  We recommend you bring along tight fitting work, gardening or athletic gloves. Please note that, unfortunately due to global supply chain issues, we no longer have the ability to offer gloves for sale at our front desk. 

In addition to our yearly and monthly inspections, our staff also physically inspect the courses daily before guests arrive. We also perform a multi-point inspection of the safety gear used by our guests after each use so the harnesses, helmets, and smart safety belays are ready to go when the next guest arrives.

What are your hours?

 TimberTop Adventures at Dominion Park Hours for 2024 Season:

Please note that hours are subject to change.  For the most up-to-date hours please visit our Google profile.

May 11-June 23, 2024:
Weekends from 9:30am to 4:30pm (with bookings at 9:30am and 1:30pm)
Weekdays Closed*

*Contact us if you have a group or school class of 15 or more. Subject to staff availability.

June 26-July 7, 2024: 
Weekends from 9:30am to 5:30pm 
Wednesday-Friday from 9:30am to 4:30pm (with bookings at 9:30am and 1:30pm)
Monday & Tuesday Closed

*Closed on Canada Day, July 1st, 2024

July 10-September 1, 2024:
Weekends from 9:30am to 5:30pm
Wednesday-Friday from 9:30am to 5:30pm
Monday & Tuesday Closed

September 7-September 15, 2024:
Weekends from 9:30am to 4:30pm (with bookings at 9:30am and 1:30pm)
Weekdays Closed

September 21-October 6, 2024:
Weekends from 9:30am to 5:30pm
Weekdays Closed

October 12-October 20, 2024: 
Weekend from 9:30am to 4:30pm (with bookings at 9:30am and 1:30pm)
Weekdays Closed

*Closed on Thanksgiving Sunday, October 13, 2024

TimberTop Zip Tours at Snider Mountain Ranch Hours for 2024-2025 Season:

TimberTop Zip Tours at Snider Mountain Ranch available dates will be published in our online booking calendar for our 2024-2025 season as winter approaches.  These select dates are available from November through April and tours generally go at 10:30am and 1pm. Advanced bookings are required. Please note that if you have a large group of 15 or more we potentially can arrange for a private zip tour at the ranch if one of the current published dates cannot work for your group. Please feel free to contact us with your request.