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FAQ

Our most frequently asked questions

What is TimberTop Adventures?

Our treetop aerial adventure park is the secret playground you dreamed about as a kid come to life. Our season at Dominion Park in Saint John, NB, typically begins mid-May and goes until early autumn. With two adventure options, Go Wild Adventure and Low N’ Go Adventure, there is fun for everyone!  

What is TimberTop Zip Tours?

TimberTop Zip Tours is a new autumn/winter experience located at Snider Mountain Ranch just outside of Sussex, New Brunswick. The zip tour includes 13 incredibly long and thrilling zip lines and ends at a campfire with hot chocolate and cookies, followed by a tractor-pulled wagon or sleigh ride returning guests to the ranch.

What else can I do at TimberTop Adventures?

You can go for a stroll on our numerous wood-chipped trails. There are benches located throughout the course so you can have a seat, relax, and watch others climb. We also have an awesome beach-side location, so bring your swimsuit and go for a dip after your climb!

What else can I do at Snider Mountain Ranch?

Once the temperature drops enough, the lake next to the ranch freezes. If the ice is thick enough, the ranch staff will begin to clear the snow off the lake for skating. There is also a hill for sliding and lots of trails for cross country skiing. Make it a day and bring along your skates, toboggan and/or skis to fully enjoy what the ranch has to offer.  The Snider Mountain Ranch also offers family camp packages which can often be bundled with our experience. 

What happens if it’s raining or snowing on the day I booked my experience?

We are open rain, snow or shine. If you are looking far ahead in the forecast and wish to reschedule, or our team decides that the weather does not make a tour day possible for safety reasons, please see our rescheduling and cancellation policy for more information.

Do I need to have a booking prior to arrival?

Yes, we require that all customers book in advance of arrival. Same-day advanced bookings are entirely possible – subject to availability. Bookings can be completed online 24 hours per day here or by phone during office hours at 506-657-6060 or toll-free at 1-833-657-6060.

Will there be any staff or guides on the course with me?

Adventures at Dominion Park:

Absolutely! When you arrive at our Dominion Park location, you’ll be greeted by one of our team members and will receive a comprehensive safety briefing of up to 30 minutes, where you’ll learn how to use the equipment and have the opportunity to test it in one of our two training areas. After that, you’ll be free to explore our park and choose courses on your own in a self-guided fashion. But don’t worry, our staff will always be nearby to provide guidance if you need a few hints, words of encouragement to help you conquer a challenge, or additional support from our Rescue Guides if you need it.

Speaking of Rescue Guides – we have multiple team members on site at all times if you get into a situation where you feel you need additional assistance or need to exit a course midway through for health and well-being reasons. Our Rescue Guides have received in-depth and specific training for this purpose, and you may occasionally see them practicing their skills in trees nearby between assisting customers. Our team always has your back.

Zip Tours at Snider Mountain Ranch:

Yes! A zip tour guide or staff member will be with you throughout your experience at Snider Mountain. A team member will be there to help you check in, get set up in your harness, provide training, and accompany and assist you on the tour. After the high-flying fun is complete, they’ll also be there to serve you treats at the campfire. Plus, we’ll have a team member accompany you back on the tractor-pulled wagon ride. The Zip Tours are exciting, but you never have to worry about being without the support of our team.

When do I need to arrive?

Adventures at Dominion Park:

Please arrive 20 minutes before your booked time to check-in and gear up. When you arrive early, it means more time to get up in the trees and go through our courses!

Zip Tours at Snider Mountain Ranch:

Winter activities require a bit more lead time, so you should plan your trip to arrive at the ranch with plenty of time before your zip tour start time. We know winter can make everything take a bit longer, so here are some things to keep in mind: you are most likely driving to a new place and dealing with some winter-like conditions, so plan for a bit more travel time. Also – don’t forget to factor in time for parking, putting on warm clothing (layers are your friend), finding our office, using the washrooms, etc. We keep to a strict schedule with the other zip tours planned throughout the day, so late arrivals will unfortunately mean that you will miss your tour.

Please note: Waiver forms must be completed in advance. Note that any participating minors under 19 years of age must have their waiver signed by a parent or legal guardian ONLY (sorry, but we cannot make any exceptions to this requirement).

Is it safe?

Safety is our number one priority (ensuring you have a good time is a very close second!). We use a top-of-the-line Bornack SSB (Smart Safe Belay) carabiner system, which ensures the participant can’t accidentally unclip themselves from the safety line while up in the trees. Participants are always secured with at least one carabiner until their feet are back on the ground. We also use the latest helmets and full-body harnesses to further ensure your experience is the safest it can be.  We also require that guests wear gloves so feel free to bring your own, and we offer a limited selection of gloves for sale at either of our locations. 

In addition to our yearly and monthly inspections, our staff also physically inspect the entire course daily before guests arrive. We also perform a multi-point inspection of the safety gear used by our guests after each use so the harnesses, helmets, and smart safety belays are ready to go when the next guest arrives.

What are your hours?

TimberTop Adventures at Dominion Park Hours:

May 21-June 26, 2022:
Weekends from 9am to 5pm
Weekdays Closed*
*Contact us if you have a group of 20 or more. Subject to staff availability.

June 27-September 4, 2022:
Weekends from 9am to 5pm
Weekdays from 10am to 4:30pm

*Please Note: We will be closed on July 1st, August 1st, and September 5th.

September 6-October 2, 2022:
Weekends from 9am to 5pm
Weekdays Closed*
*Contact us if you have a group of 20 or more. Subject to staff availability.

TimberTop Zip Tours at Snider Mountain Ranch Hours:

TimberTop Zip Tours at Snider Mountain Ranch is currently closed for the season and will open for its new season in autumn. However, if you have a large group we potentially can arrange for a booking at the ranch in the spring and early autumn. Please contact us with your request.