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Cancellation Policy

Regular Bookings:

  • If notice of cancellation is given prior to 24 hours before booked arrival time, you are eligible for one of three things:  a 95% refund to your credit card, a gift certificate for the full amount for a future visit, or an opportunity to reschedule your visit for a later date.
  • If notice of cancellation is given within less than 24 hours before a booked arrival time, you are only eligible to receive a gift certificate for the full amount valid for a future visit with no expiration.

Large Group Bookings (25 or more):

  • If notice is given prior to 48 hours before booked arrival time, the group is eligible for one of 3 things: a 95% refund to the credit card used, a gift certificate for the full amount for a future visit, or an opportunity to reschedule your visit for a later date.
  • If notice is given within less than 48 hours, group is only eligible to receive a gift certificate valid for a future visit with no expiration.

PLEASE NOTE:

We operate rain or shine! Refunds and Rescheduling will occur under regular guidelines.

Late Arrivals:

  • If guests are less than 1 hour late to their booked arrival time, they are given the chance to join in on whichever training group is beginning closest to their arrival unless the next closest times are fully booked. End-time of play remains the same as the original booked end-time, due to the harnesses needing to be returned & ready for other customers.

Cancellations by TimberTop:

  • We reserve the right to close the park at any time for any reason (for example during extreme weather conditions like high winds and lightning nearby.)
  • If this occurs prior to your previously booked visit, you are eligible for a 100% refund, gift certificate for the full amount paid for another visit, or given the opportunity to reschedule to a later date.
  • If this occurs suddenly within the first hour of play during your visit, we will provide you the opportunity to reschedule to a later date or a gift certificate for 100% of the amount paid for the adventure.
For rescheduling, refunds or cancellations as per our policies above please contact our office during business hours at (506)-657-6060 or toll-free: 1-833-657-6060.  Thank you.