Cancellation Policy

Individuals:

  • If notice is given prior to 48 hours before booked arrival time, Individual is eligible for 95% refund, voucher/coupon for another visit, or eligible for rescheduling their visit to a later date.
  • If notice is given within less than 48 hours, but within more than 24 hours before booked arrival time, individual is only eligible for rescheduling their visit to a later date, no refund available.
  • If notice is given within less than 24 hours, individual is not eligible for rescheduling visit or for refund.

Group Bookings:

  • If notice is given prior to 3 days before booked arrival time, group is eligible for 95% refund, voucher/coupon for another visit, or eligible for rescheduling their visit to a later date.
  • If notice is given within less than 3 days, but within more than 24 hours before booked arrival time, group is not eligible for refund, but may reschedule their visit to a later date.
  • If notice is given within less than 24 hours, group is not eligible for rescheduling visit or for refund.

PLEASE NOTE:

We operate rain or shine! If you discover that it will be raining during your visit, there is no exception to the terms stated above. Refunds and Rescheduling will occur under regular guidelines.

Late Arrivals:

  • If guests are less than 1 hour late to their booked arrival time, they are given the chance to join in on whichever training group is beginning closest to their arrival. End-time of play remains the same as the original booked end-time, due to the harnesses needing to be returned & ready for other customers.

Cancellations by TimberTop:

  • We reserve the right to close the park at any time for any reason. (ex/ extreme weather)
  • If this occurs prior to your previously booked visit, you are eligible for a 100% refund, voucher/coupon for another visit, or given the opportunity to reschedule to a later date.
  • If this occurs suddenly during your visit, you are provided the opportunity to reschedule to a later date. No refunds.

 

For rescheduling, refunds or cancellations as per our policies above please contact our office during business hours at (506)-657-6060 or toll-free: 1-833-657-6060.  Thank you.